Data-enriched AI chatbot
Instant answers in chat, automatic paper trail in your helpdesk
The agent resolves customer issues live in chat—answering questions, performing safe actions (like password resets), and confirming the fix.
In the background, it journals everything into your support desk solution (Zendesk/Jira/Freshdesk, etc) as a tidy, auditable ticket.
You get happier customers now, and clean data for reporting, learning, and compliance later.
Product Features
- Resolves issues live in chat
- Automatic ticket creation
- Plugs into your stack: Zendesk/Jira etc
Real-time resolution: Detects intent, pulls context, and executes allowed fixes with explicit consent.
Automatic ticketing (“shadow ticket”): Opens/updates a ticket whenever a material action occurs—logs the conversation, actions taken, results, and resolution summary.
Confidence-gated safety: Low-risk actions run automatically; higher-risk steps require one-click human approval in Slack/Teams.
Works your way: Uses your KB/SOPs, your tone, and your helpdesk states (New, Waiting on Customer, In Progress, Resolved).
Always reversible: Idempotent, least-privileged tool calls with audit trails and rollback where feasible.
Chat Orchestrator: NLU + policy engine that decides: answer, guide, act, or escalate.
Tool Adapters: Prebuilt connectors for common actions (account unlock, password reset, group membership, order lookup, invoice copy, etc.).
Ticket Journaler: Reliable service that turns bot events into structured helpdesk updates (internal notes, status, resolution codes).
Knowledge Connectors: SharePoint/Google Drive/URL docs indexing with freshness rules; citations on every suggestion.
Human-in-the-loop: Slack/Teams approval cards, escalation packs, and daily/weekly digest.
Guardrails: PII masking, profanity/jailbreak filters, rate limits, and never auto-close on incident/security keywords.
Typical timeline (2–4 weeks):
- Week 0: scope top issues + access.
- Week 1: connect helpdesk & KB, dry-run in draft.
- Week 2: pilot one queue, enable low-risk actions.
- Weeks 3–4: add SOPs, approvals, and roll out safely
Why Choose Us
A few reasons why our clients choose to work with us.
We understand that not all businesses are the same, and not all problems are the same. We are here to help you solve your problems on your terms to your timelines.
We understand that AI is not a one size fits all solution. We work with you to understand your business and your needs and then we will suggest a solution that is tailored to your business.
We understand that communication is key to the success of any project. We work with you to keep you updated on the progress of the project and ensure you are always in the loop.