Support AI Agent
Works support queue—triage to resolution—safely and visibly
The agent processes tickets in New/Waiting states, suggests fixes from your KB/SOPs, posts updates, and nudges customers and/or staff.
For low-risk cases it can execute approved actions (e.g. password resets) and propose closure.
You get faster triage, fewer re-opens, and clean, auditable updates—with humans in control for higher-risk steps.
Product Features
- Triages tickets and proposes fixes
- Posts updates with structured notes
- Actions low-risk tasks
Queue triage: Proposes category/priority, owner/team, and next best action with citations.
Guided resolution: Generates step-by-step internal notes and ready-to-send replies.
Safe actions: Executes pre-approved low-risk tool calls with explicit consent; higher-risk items require one-click human approval.
SLA discipline: Sets reminders, nudges “Waiting on Customer,” and prevents silent ageing.
Never auto-closes: Human approval required for closure in early phases; all changes logged.
Ticket Brain: NLU + policy engine tuned to your states (New, Waiting on Customer, In Progress, Resolved).
Knowledge Connectors: SharePoint/Google Drive/URLs with freshness rules; every suggestion includes a source citation.
Action Pack Adapters: Least-privileged connectors (account unlock, password reset, group membership, order lookup, invoice copy, etc.).
Supervisor Loop: Slack/Teams approval cards, escalation packs, and activity digest.
Governance: Confidence thresholds, redaction, profanity/jailbreak filters, full audit trail.
Typical timeline (2–4 weeks):
Week 0: pick target queues + map SOPs (“starter 8”).
Week 1: connect helpdesk + KB, run in draft.
Week 2: pilot live on one queue with low-risk actions.
Weeks 3–4: expand SOPs, approvals, reporting.
Why Choose Us
A few reasons why our clients choose to work with us.
We understand that not all businesses are the same, and not all problems are the same. We are here to help you solve your problems on your terms to your timelines.
We understand that AI is not a one size fits all solution. We work with you to understand your business and your needs and then we will suggest a solution that is tailored to your business.
We understand that communication is key to the success of any project. We work with you to keep you updated on the progress of the project and ensure you are always in the loop.