Smart classification: Intent, priority, product/area, and SLA hints from message + thread context.
Entity extraction: Pulls IDs like account, order, invoice, asset; asks targeted follow-ups if data is missing.
Ticket creation/updating: Opens or updates the right ticket with structured fields and tags.
Draft-first replies: Generates acknowledgement or information-request emails; humans can one-click send or set auto-send above a confidence threshold.
Inbox Connector: O365/Gmail shared mailbox ingestion with threading and deduplication.
Classifier & Extractor: NLU + rules for intents, entities, and urgency.
Helpdesk Bridge: Zendesk/Jira/Freshdesk/ClickUp ticket creation, field mapping, macros.
Reply Drafter: Templates with variables, signatures, and multilingual support.
Ops Controls: Confidence thresholds, allow/deny lists, audit log, daily digest of changes.
Typical timeline (1–3 weeks):
Week 0: connect mailbox + helpdesk, map fields/tags.
Week 1: classification tuning, draft-only mode.
Week 2–3: enable selective auto-send, go-live.
Why Choose Us
A few reasons why our clients choose to work with us.
We understand that not all businesses are the same, and not all problems are the same. We are here to help you solve your problems on your terms to your timelines.
We understand that AI is not a one size fits all solution. We work with you to understand your business and your needs and then we will suggest a solution that is tailored to your business.
We understand that communication is key to the success of any project. We work with you to keep you updated on the progress of the project and ensure you are always in the loop.