AI Ops Efficiency Optimiser
Cut ticket load and turnaround times with AI‑aware automation.
Streamline operations across IT/Ops by removing repetitive work in triage, routing and resolution.
Align automations to how your teams already work, improving SLA performance and reducing backlog without adding headcount.
You get measurable gains in MTTA/MTTR and a safer path to scale.
Service Features
- Knowledge‑aware actions
- Clear metrics on cost‑to‑serve
Workflow discovery: Identify top tickets by frequency/impact; map to your current triage and assignment rules.
Knowledge readiness: Audit KB/SharePoint/Confluence; define freshness and citation rules.
Automation plays: Retrieval‑first responses, guided resolutions and light‑touch actions (unlock, resets, lookups) with confidence gates.
Human‑in‑the‑loop: Approvals and escalations in Slack/Teams; reversible actions; audit trails.
Pilot → scale: Start with 2–3 intents; expand once KPIs hold and SOPs are updated.
Ops diagnostics: Volume analysis, intent taxonomy and baseline metrics (MTTA/MTTR, SLA attainment).
SOP harmonisation pack: Cross‑walk from existing SOPs to proposed automations; MV‑SOPs for gaps.
Automation backlog: Prioritised list with effort/value bands and acceptance tests.
Pilot spec: Scope, integrations (Jira/ServiceNow/Zendesk), risk controls and success criteria.
Runbook & dashboard: Change policy, rollback steps and live metrics for MTTA/MTTR/deflection.
How Can We Help
We keep it simple.
Our approach is collaborative, aiming to work with you to build the right AI solution for your business.
Some of the the areas where we can help you are:
AI Strategy
Develop a comprehensive AI roadmap tailored to your business goals.
AI Orchestration
Process automation using low-code platforms or complex orchestration on Azure / AWS.
Agentic AI Agents
Managed, Autonomous AI agents that can automate your business processes.
AI Ops
Monitor, respond, and optimize based on signals from your AI environments.
Why Choose Us
A few reasons why our clients choose to work with us.
We understand that not all businesses are the same, and not all problems are the same. We are here to help you solve your problems on your terms to your timelines.
We understand that AI is not a one size fits all solution. We work with you to understand your business and your needs and then we will suggest a solution that is tailored to your business.
We understand that communication is key to the success of any project. We work with you to keep you updated on the progress of the project and ensure you are always in the loop.